Loading Events
Find Events

Event Views Navigation

Upcoming Events

Events List Navigation

July 2018

The Strategic Customer Care

July 13 @ 9:30 am - 12:30 pm
Harrison Clark Rickerbys – Worcester, 105 Highstreet, Worcester, WR1 2JG+ Google Map

Business tactics for frontline employees What are our expectations of people on the frontline? We’re asking them to make outgoing calls, cross-sell and up-sell along with the expectation of higher service levels. But are we preparing them to do these tasks well, or are we setting them up for failure? Are you maximizing your inside business development efforts? Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity? Do they too often provide…

Find out more »
+ Export Events