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September 2017

Complaint Handling Excellence – In the Hospitality Industry – Cheltenham

September 19, 2017 @ 9:30 am - 12:30 pm
£99 15 tickets left

This interactive course gives front of house team members, supervisors and managers the confidence to effectively deal with complaints and ensure that the guests leave, not remembering what went wrong but they remember how you put it right. Course Tutor Kate Ware,  Kate is a passionate and enthusiastic People Development Trainer & Learning and Development Consultant and holds a nationally recognised Education and Training Qualification. Having qualified in Hospitality and Catering Supervision she began a successful career in the hospitality and customer…

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Delivering Excellent Hospitality – Cheltenham

September 19, 2017 @ 1:30 pm - 4:30 pm
Harrison Clark Rickerbys – Cheltenham, Ellenborough House, Wellington Street, Cheltenham, GL50 1YD
£99 15 tickets left

Delivering excellent guest service is fantastic, not only for the business and the guest but also for the morale of the team who deliver it. This interactive course will offer Front of House team members the confidence and skills to deliver excellent guest service. Course Tutor Kate Ware, Learning and Development Consultant & People Development Trainer holds a nationally recognised Education and Training Qualification. Having qualified in Hospitality and Catering Supervision she began a successful career in the hospitality and customer…

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How to Manage Sickness Absence – Worcester

September 27, 2017 @ 9:30 am - 4:30 pm
Harrison Clark Rickerbys – Worcester, 105 Highstreet, Worcester, WR1 2JG
£149 15 tickets left

Deal with problem situations through case studies on typical workplace scenarios and group discussions illustrating key legal points with this full day course. Course Tutor Elaine Fisher FCIPD Director and Senior HR Business Partner Elaine is a highly credible HR professional with over 20 years' personal hands-on management experience. She has managed a range of teams during her career including large teams of up to 30 people covering a variety of disciplines. Elaine has also previously worked for the Learning…

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May 2018

GDPR Training

May 14, 2018 @ 9:30 am - 4:00 pm
Harrison Clark Rickerbys – Worcester, 105 Highstreet, Worcester, WR1 2JG+ Google Map

In conjunction with Harrison Clark Rickerbys we are pleased to introduce Eagle HR GDPR training sessions delivered by HR professionals and expert lawyers from our training facilities in Worcester and Cheltenham. This interactive training session will take you through the GDPR journey and will specifically focus upon the HR and employee elements. By the end of the session you will have the confidence to map out your own internal processes and implement the new GDPR guidelines that come into force…

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The Cotswolds Hospitality Networking Events

May 17, 2018 @ 10:00 am - 12:00 pm
The Lygon Arms, High Street, Broadway, Worcestershire WR12 7DU United Kingdom+ Google Map

Eagle HR in conjunction with the Lygon Arms Hotel are commencing The Cotswolds Hospitality Networking Events.  The purpose of these events are to provide Hotel Managers and HR teams with the latest HR and Employment law updates.  Who are Eagle HR? Eagle HR is a HR Consultancy who provides a range of HR and Training services and offers specialist support to the Hospitality industry. In providing these services to the hospitality industry, Eagle HR works in conjunction with its sister…

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GDPR Training

May 18, 2018 @ 9:30 am - 4:00 pm
Harrison Clark Rickerbys – Cheltenham, Ellenborough House, Wellington Street, Cheltenham, GL50 1YD+ Google Map

In conjunction with Harrison Clark Rickerbys we are pleased to introduce Eagle HR GDPR training sessions delivered by HR professionals and expert lawyers from our training facilities in Worcester and Cheltenham. This interactive training session will take you through the GDPR journey and will specifically focus upon the HR and employee elements. By the end of the session you will have the confidence to map out your own internal processes and implement the new GDPR guidelines that come into force…

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GDPR Training

May 23, 2018 @ 9:30 am - 4:00 pm
Harrison Clark Rickerbys – Worcester, 105 Highstreet, Worcester, WR1 2JG+ Google Map

In conjunction with Harrison Clark Rickerbys we are pleased to introduce Eagle HR GDPR training sessions delivered by HR professionals and expert lawyers from our training facilities in Worcester and Cheltenham. This interactive training session will take you through the GDPR journey and will specifically focus upon the HR and employee elements. By the end of the session you will have the confidence to map out your own internal processes and implement the new GDPR guidelines that come into force…

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June 2018

Level 3 Award in Education and Training

June 18, 2018 @ 9:00 am - 5:00 pm
Harrison Clark Rickerbys – Worcester, 105 Highstreet, Worcester, WR1 2JG+ Google Map

About the course This 5 day course is OFQUAL Regulated (QCF12 credits) and certificated through HABC . It is Ideal for those in or entering the teaching, learning and development sector. Delegates will develop and enhance the knowledge and skills required to create and deliver good quality interactive training programmes and manage the learning process for learners in the post 16 sector. (This qualification replaces the  Level 3 Award in Preparing to Teach in the Lifelong Learning Sector) Outline programme…

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July 2018

The Cotswolds Hospitality Networking Events

July 11, 2018 @ 10:00 am - 12:00 pm

Eagle HR in conjunction with hit training and the Soho Farmhouse are hosting our second Hospitality Networking Event.  The purpose of these events are to provide Hotel Managers and HR teams with the latest HR and Employment law updates.  Who are Eagle HR? Eagle HR is a HR Consultancy who provides a range of HR and Training services and offers specialist support to the Hospitality industry. In providing these services to the hospitality industry, Eagle HR works in conjunction with…

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The Strategic Customer Care

July 13, 2018 @ 9:30 am - 12:30 pm
Harrison Clark Rickerbys – Worcester, 105 Highstreet, Worcester, WR1 2JG+ Google Map

Business tactics for frontline employees What are our expectations of people on the frontline? We’re asking them to make outgoing calls, cross-sell and up-sell along with the expectation of higher service levels. But are we preparing them to do these tasks well, or are we setting them up for failure? Are you maximizing your inside business development efforts? Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity? Do they too often provide…

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