A grievance can be any concern, problem or complaint that an employee raises with the employer. It may concern something which is in the control of the company, but it may be in connection with an external source such as a client or customer.
Many grievances can be resolved informally, but if an employee feels that the matter has not been resolved to their satisfaction they will be able to pursue the matter further through a formal process.
Employers should deal with all issues promptly, fairly and consistently.
In order to protect both parties, and to ensure a fair and transparent process is followed, a formal, written down procedure should be implemented.
The ACAS Code of Practice on Disciplinary and Grievance Procedures should form the basis of the procedure which employers and employees follow in the event that an employee wishes to raise a grievance.
To access a copy of our Grievance Policy template please click here.